Refund policy

We have a 6-day return policy after the item is delivered to the customer, after that we will not be responsible for any return or refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Change of mind is not applicable.

To start a return, you can contact us at sales@discountstore.pk. Please note that returns will need to be sent to the following address:  Mohtasim Sheikh Plaza, Meerdad Colony Main GT Road, Burhan, Attock

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@discountstore.pk.

Unboxing Video Requirement for Returns and Refunds

As part of our return and refund policy, customers must record a complete unboxing video at the time of delivery.

The video should clearly show the sealed shipping package, the flyer from all sides, and the product inside. The recording must be continuous and unedited from start to finish. Any video that is paused, cut, edited, or appears tampered with will not be accepted, and no return or refund claim will be considered in such cases.

If the shipping box or flyer is received in an opened, damaged, or tampered condition, please do not accept the delivery. Kindly reject the package at the time of delivery itself.

Return Policy for Perfumes and Cosmetics

Due to the sensitive nature of perfumes and cosmetics, returns are only accepted if the products remain in their original, sealed, and unopened packaging (Change of mind is not applicable). A restocking fee of 30% with be charged. Opened or used products cannot be returned, as this compromises hygiene and safety standards, rendering the items unsuitable for resale or use by others.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 6 business days have passed since we’ve approved your return, please contact us at sales@discountstore.pk.